Secure the items in the original boxes and bubble wrapping. The returns are your responsibility until they reach us.
Use a delivery option that allows tracking for the return
Wild Rox is not liable for lost mails and returns are not valid if the items do not reach us.
All items will be inspected upon return
Refunds are only available in store credits. Valid for 3 months upon date of issue, and is strictly non-refundable, or extensible.
All shipping fees to be borne by customers
Defective / Incorrect items
Our apologies for sending you a defective/incorrect item!
Rest assured that we would make the exchange process as smooth as possible.
Our pieces are handmade by artisans. Please allow for slight variations in shapes and sizes. Metal and semi-precious or precious stones are extracted from the earth. The stones are a natural occurrence, thus, there can will be differences with colour, shine, shape and even the microscopic cracks – making each stone unique and imperfectly perfect. None are identical. Studio light, monitor setting might also cause slight variations in colours.
We may be able to make your piece in a special stone or metal or plated on request – these are all considered custom items and are non exchangeable and non refundable.
CHANGES TO YOUR ORDER
We must be contacted within 24hours of an online purchase if you wish to make changes to your order. Any changes made after this time period may incur a fee as our jewellers are in the process of making your piece.
Sale items are non exchangeable and non refundable.
All exchanges are subject to availability.
There may be additional charges for postage on the new item.
Sale items are non exchangable and non refundable.
Make sure products are exactly as you received them – unworn and in original packaging.
All products must be returned in their own undamaged box or pouch as this is considered part of the product.
Unless the goods are damaged or defective or not as specified in your order, you are responsible for the cost of returning the goods.
If the goods were faulty or incorrect then the cost of return postage will be refunded to you.
Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning goods.
Shipment & Delivery
Our fulfilment process, payment methods, shipping time, delivery fee for local and international orders.